JOB DESCRIPTION: SUPERSONIC MUSIC SALES ASSOCIATE

​Supersonic Music is a leading drum and guitar store in Topeka Kansas. Started in 1998, Supersonic Music provides the region with quality Drums, Guitars, Amps, PA Gear, and Keyboards. Some of Supersonic Music’s top brands include PRS, G&L, Ibanez, Charvel, Jackson, Roland & Boss, Mesa/Boogie, Vox, Mackie, DW, Mapex, Gibraltar, Zildjian, Sabian, and Bosphorus, as well Supersonic Music deals with used instruments and gear in all these categories. Serving beginners to professionals, locals and customers abroad, churches and schools, Supersonic Music provides excellent customer service including lessons, drum & guitar repair, customization, consulting, installation, and rentals. Supersonic Music in Topeka also houses our brother company, TreeHouse Custom Drums, a workshop producing drums sold across the world. Supersonic has an auxiliary store in Lawrence, KS providing the same great service and most of the same brands as our main Topeka location. Please note: This is not a clerk position; it’s a sales position that requires attention to detail and diligent work. Although there are requirements and preferences, we are willing to train the right person possessing the right attitude.

Job Purpose:

Sales Associates directly assist customers, process transactions, and play a vital role in making our overall retail experiences positive for our customers by serving them. 

Duties and Responsibilities:

• Greet and welcome customers who come into the store
• Professionally engage with customers by phone and occasionally online
• Provide direct assistance to customers
• Answer customer questions and concerns, helping them overcome objections
• Cross sell and encourage beneficial product add-ons
• Process customer purchases, returns, and exchanges
• Promote current sales, promotions, manufacturers’ coupons, etc.
• Explain store benefits & encourage customers to sign up for the email list
• Handle customer complaints in a calm and professional manner
• Assist customers with rentals, layaways, consignments, financing, and other detailed store programs
• Process newly-received shipments; unpacking, checking in, pricing, displaying product while maintaining a safe environment
• Report anything unusual or any major incidents to leaders
• Help organize back stock and perform inventory counts
• Occasionally assist staff out-of-store with deliveries, installations, errands
  
• Organize and replenish front stock and help merchandise store
• Maintain a clean and tidy workspace and retail space
• Be enthusiastic and informative about all products
• Create a positive environment in which to shop and buy
• Engage with projects to increase sales from outside of the physical stores
  
• Take direction from and report to assigned leaders
• Be willing to engage in cross-training of tasks in other departments
• Work as a part of a team to achieve and exceed sales goals

Requirements and Qualifications:

• College degree preferred; high school diploma or equivalent required
• Previous retail or sales experience preferred
• Multi-Lingual, especially being fluent in Spanish preferred
• Musician in some capacity required, excellence in guitar &/or music tech preferred
• Extremely personable, positive, and approachable with a great sense of humor
• Fantastic customer service skills with a commitment to excellent service
• Proficiently and safely use hand tools and power tools
• Ability to perform basic maintenance tasks such as changing guitar strings and drumheads
  
• Willing to work hard
• Comfortable standing for long periods of time
• Able to use stairs and lift over 75 pounds at a time
• Ability to accurately administer various systems including, but not limited to data entry, spreadsheets, invoicing, reconciliation, calendar, phone, Mac desktops, etc.
• Good with math, especially percentages
• Okay with shifting schedules, and working on weekends & holidays
• Able to multitask while being attentive to customers’ needs and remaining in touch with the needs of the business
• Able to work as part of a team and take initiative independent of direct supervision
  
• Communicate well both verbally and in writing
• Strong sense of detail and organization without being freaked out by clutter
  
• Patient with dealing with a wide variety of personality types
• Professional, punctual personal time management, low drama, respectful, flexible
  
• Active learner, able to study and retain sales techniques, store systems training, product information, etc.
• Well-regarded by peers in the community
• Highest moral and ethical integrity including honesty, reliability and Doing What’s Right Because it’s the Right Thing To Do
• Happy personalty, motivated self-discipline, focus, confidence without arrogance and genuine humility are required traits 

HR Package:

Competitive salary for well-qualified candidates who become full-time.
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Full-time benefits include:

• Paid vacation days throughout the year (New Year’s Day, Easter, Independence Day, Thanksgiving, Christmas)
• 1 week paid vacation/sick leave
• Opportunity to participate in retirement program after vetting
• Discounts for purchases of gear for personal use
• Unpaid allowances for tours, vacations, etc. with advance notice

Part-time employees receive hourly wage, purchase discounts and unpaid time off allowances. 
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Typically, employees start with a 30-day trial, 60-day review, then annual reviews.

Please note that this job description is not intended to be a complete list of duties and additional responsibilities may be assigned as needed.

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To apply and submit your resume online, simply click on the Online Application button below.

Online Application

If you prefer a paper application, please print and complete our PDF Application then mail or hand-carry along with resume in a sealed envelope to:

Supersonic Music
Attn: Stephanie
117 SE 6th Ave.
Topeka, KS 66603

PDF Application